Privacy Policy

This Privacy Policy explains how Fujian Forwater Pump Technology Co., Ltd. ("FORWATER", "we", "us") collects, uses and protects information when you visit this website or contact us about our products. ★

Information We Collect

Information you provide — name, company, email address, phone/WhatsApp number, country, and the contents of your message when you submit an enquiry or request a quotation
Order information — billing and delivery details, purchase history and correspondence relating to your orders
Technical information — IP address, browser type, device type, pages viewed and referring source, collected automatically through cookies and similar technologies

How We Use Your Information

Respond to enquiries and provide quotations, samples and technical support
Process orders, arrange production, shipping and export documentation
Provide after-sales service, warranty support and spare parts
Send product updates, price lists or market information where you have agreed to receive them
Improve our website, products and services, and maintain security
Comply with legal, tax, accounting and export-control obligations

Sharing Information

We do not sell your personal information. We may share it with:

Freight forwarders, carriers and inspection agencies that deliver your order
Banks and payment providers that handle the transaction
Service providers that host or operate this website, subject to confidentiality obligations
Authorities where disclosure is required by law

Cookies

Our website uses cookies and similar technologies for basic functionality, analytics and remembering your preferences. You can block or delete cookies in your browser settings; some site features may then not work as expected.

Data Retention

We keep personal information only as long as needed for the purposes above, including legal, warranty and accounting requirements.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us.

Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No internet transmission is completely secure, so please avoid sending sensitive data through website forms.

Children's Privacy

This website is intended for business and adult users. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised effective date.

Contact Us

Questions about this Privacy Policy or your data? Contact our team. ★